Why can't Comcast just admit that they are having local problems with Internet? Why can't they inform the people on the phones? Why do I have to navigate a gauntlet of recorded voice prompts and endure bad music with repetitive announcements when I phone them? Why do they charge $2 if you want to pay your bill by phone? Why do they lie about their download speeds? Shouldn't some of those things be illegal?
We even had a tech here today and I have a new modem and a new splitter. The next appointment on Monday will be with a "lead" tech. Hopefully he will replace the whole line from the pole, or know if Comcast's network is just screwing up.